Smart Operations
The voyage and port call command center — every cost, service, and movement in one place.
Smart Operations is the command center for voyage and port call execution, consolidating port call planning, disbursement account management, service coordination, bunkering operations, and crew logistics into a single real-time workspace. Designed for shore-based operations teams managing fleets of 10 to 500+ vessels, it replaces fragmented workflows spanning email, spreadsheets, and agent portals with structured, auditable digital processes. Every port call runs on a unified timeline: berth prospects, agent appointments, service bookings, cargo operations, and statutory formalities are planned, tracked, and closed out in one place, with ship and shore teams working from the same live picture. Port costs and disbursement accounts are captured against each call as they are quoted, incurred, and settled — giving operators complete cost visibility per port, per voyage, and per vessel, and a clean handover into Smart Finance for payment and reconciliation. Around each call, Smart Operations coordinates the services the vessel actually needs — surveys, inspections, repairs, stores deliveries, waste disposal, and husbandry services — arranging checks and vendors per port call, with verified stakeholders drawn from Smart Network. Bunkering operations are managed end to end, from enquiry and nomination through delivery and BDN capture, while crew logistics handles crew change planning with visa requirements, travel arrangements, and agent coordination built into the port call timeline.
12
%
Port Stay Reduction
100
%
DA Cost Visibility
8K+
per year
Port Calls Coordinated
500+
capacity
Vessels Managed
Key Capabilities
Port Call Planning & Execution
Plan and execute every port call on a unified timeline that synchronizes vessel schedules with berth availability, agent appointments, cargo operations, and statutory formalities. Standardized checklists and live status tracking keep ship, shore, and agents aligned from first prospects to departure, reducing port stay durations and demurrage exposure.
Port Cost & DA Management
All port costs in one place. Capture proforma disbursement accounts at the planning stage, track actual costs as services are delivered, and reconcile final DAs against quotes with line-item variance analysis. Cost benchmarks across ports and agents reveal where the fleet consistently overpays — and the finance handover flows straight into Smart Finance.
Service & Vendor Coordination
Arrange the checks and services each port call requires — surveys, repairs, stores, waste disposal, and husbandry — with structured vendor selection, booking, and completion tracking per call. Verified service providers and agents come from the Smart Network stakeholder directory, so every appointment starts from a known, rated counterpart.
Bunkering Operations
Manage bunkering end to end: enquiry, nomination, delivery scheduling, quantity and quality checks, and BDN capture — coordinated with the port call timeline so bunker calls never surprise the schedule. Delivered quantities and fuel specifications flow into the platform's emissions and compliance data automatically.
Crew Logistics
Plan crew changes around the voyage schedule with visa requirements, travel logistics, and port agent coordination handled inside the same port call workspace. Automated feasibility checks flag ports where planned reliefs conflict with immigration rules, schedule changes, or travel availability before tickets are booked.
How It Works
Plan the Port Call
As a voyage takes shape, Smart Operations creates a port call workspace for each destination — appointing agents, requesting proforma DAs, booking services, and building the call timeline. Templates per port and call type mean routine calls are planned in minutes.
Arrange Services & Costs
Coordinate every vendor, check, and service the call requires, with quotes and bookings tracked against the DA. Bunker enquiries and crew change plans attach to the same call, so the full cost and logistics picture is visible before the vessel arrives.
Execute & Monitor
During the call, live status updates from ship, agents, and vendors flow into the timeline. Deviations — service delays, cost overruns, schedule slips — surface immediately with their knock-on effects on the voyage plan.
Close Out & Reconcile
After departure, final DAs are reconciled against proformas, service completions are verified, and the full cost record hands over to Smart Finance for payment and voyage P&L. Port call analytics benchmark performance across ports, agents, and vendors for the next planning cycle.
Works Best With
Regulations Covered
Regulatory frameworks this module helps you comply with.